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Evergreen Growers: Frequently asked questions about postage and pick up

As an online nursery, ensuring the successful arrival of your tubestock plants to your door is of paramount importance to us. We also like to offer a number of payment and pick up options should you prefer to pop in to our nursery and pick up your purchase.

A number of questions we receive from customers from time to time are in regard to company delivery and pick up policy. So today we’ll look to answer some of those most frequently asked: 

Will the plants arrive safely?
Every effort is made to ensure your tubestock plants arrive safely. We spend a great deal of time packing and preparing the product — for more details on how we do this see our previous article on packaging and caring for the tubestock plants.

Our customer service is second to none and we aim to deliver tubestock plants to your door in as good a condition as possible. By using an online nursery selling platform we aim to keep costs down for our customers, while not compromising on quality.

Do you allow pick up and over-the-counter payment of plants bought on the website?
Yes we do. If you wish to pick up and pay for your Internet bought purchases of tubestock plants, please send us an email advising us of this fact. We accept cash, Eftpos and credit cards (Mastercard and Visa only).

How do I pay for my Internet purchase?
There are a number of payment options for plants bought on our website. These include Paypal, credit card (Mastercard or Visa), bank deposit and Internet transfer and cheque or money order. For more details see “payment options” on our homepage.

Do you deliver to WA, NT or Tas?
Unfortunately we are unable to deliver tubestock plants to WA, NT or Tas due to these states’ strict biosecurity regulations.

For any further queries about payment or pick up options, or if you wish to enquire about availability of tubestock plants, please don’t hesitate to contact us either here at the Evergreen Growers website or over at our Facebook Page (just leave us a message and we’ll reply as soon as possible).

 

 

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