FAQs on Native Tubestock Plants, Lilly Pilly Plants, Viburnum Plants, etc.

1) What are my payment options?

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We proudly accept the following payment methods

|--------------------Instant payments-------------------| |-------------------Other payment options-----------------|

Paypal

This is our preferred payment method

Please proceed through checkout and choose 'PayPal' as the payment option

SPECIAL NOTE: Funding your PayPal account from your bank account (rather
than your credit card) can add an additional 4-9 days delay in delivery as there is a longer delay in your funds being cleared.

If funding your paypal account from a credit card, we receive the payment instantly

Credit Card

We accept Visa and Mastercard. Please call our office on 02 9653 9430 with your credit card details and we’ll mark your order as paid once the transaction is processed

Bank Deposit

Please leave either one of the following as a reference:

The Full Name on the account

Store Invoice number

Our Bank details are Bank: St George Bank Account No: 108114131 BSB: 112879 OVER-THE-COUNTER: Any Cheque deposits will need to be cleared before goods will be dispatched INTERNET DIRECT DEPOSITS: Internet Direct Deposits usually take 1 - 2 days to clear depending on the time of day the transaction is made. Cheque or Money Order Please enclose a copy of this email with the money order\Cheque to: Evergreen Growers Online PO Box 3300 Dural, NSW 2158 Australia
2) Is local pickup and payment ok?	^ Back to the top
Free local pickup is welcome If you are planning to pickup your plants. Please send us an email as soon as you have made the purchase. We accept Cash, Eftpos and Credit Cards Our nursery is located at 658 Old Northern Road Dural NSW 2158 We are next door to Dural Tourist Information Centre. Our office is at the rear of the property adjacent to the back car park. Pickup is available from 9am - 4pm Mon-Sat. You can drop in any time but a call or email to arrange a time will be much appreciated
3) What Shipping methods do you use?	^ Back to the top
If you require shipping, please confirm we have the correct address on your invoice, if it is incorrect, please send us an email with the correct address Sorry, due to strict Bio-Security restrictions, we are unable to Post to WA, NT or TAS We pick and pack all paid purchases every Monday and dispatch on Tuesdays. Any payments made after 9am Monday will be shipped the following week Postage Cost $14.00 Flat rate for any amount of plants Method Australia Posts eParcel service with full consignment tracking Australia wide (except WA, NT and TAS) With eParcel, you will receive an automated email from Australia Post with the tracking number and instructions and an update email every time the parcel status is updated.
4) How well do the plants travel	^ Back to the top
Our packaging method is second to none, ensuring that no mater how the package is handled in transit, your plants are kept safe and secure. Every effort is taken to ensure your plants arrive safely
First, we individually pack each plant into plastic bags. This helps to seal in the moisture and secure the potting mix around the root ball, so you don't end up with a dry, bare-rooted plant
Second, each plant is packed into a strong, high quality cardboard box and secured with packing material. This protects the stem and foliage from any heavy handling during transit.
5) I only have a PO Box - is that a problem?	^ Back to the top
We prefer to ship to a street address but if for any reason, a PO Box must be used, please let us know. Fastway couriers cannot deliver to PO Box addresses so Australia Post will be used.
6) Can I change my order after I've hit 'Buy It Now'?	^ Back to the top
Yes, just send us an email to let us know what you would like to change before you pay and we'll be happy to change the order for you. Please Note: If you are changing your order in any way or have been quoted a price please wait until you have contact us before paying.
7) Can I mix my mix and match my order?	^ Back to the top
You can customise your order with any combination of the varieties available. Just send us an email with the details after you have made the purchase.
8) What if I can't find the variety I'm looking for?	^ Back to the top
If you don't find what you're looking for feel free to send us an email, chances are we'll have it and if we don't we can usually source it from one of our suppliers.
9) Do you have larger plant sizes available?	^ Back to the top
Click here for a pricing guide on plant larger than 50mm or 75mm pots. If you don't find what you're looking for just send us an email with your requirements and we'll be happy to help and if we don't have it we can usually source it from one of our suppliers.
10) Where do you deliver to?	^ Back to the top
We can deliver plants to all states of Australia except Western Australia and Tasmania due to their strict bio-security regulations.
11) How do I combine multiple purchases?	^ Back to the top
In most cases you will combine your purchases and the shipping charges will be calculated for you, if not please email or call us and we will combine the invoices for you.
For more information, contact Evergreen Growers - John and Elizabeth Zeaiter email: sales@evergreengrowers.com.au \| web: www.evergreengrowers.com.au Phone : 02 9653 9430 or 0418 673 549 \| address: 658 Old Northern Road Dural, NSW 2158 Copyright © 2011 Evergreen Growers